Refund and Returns Policy

1. General Policy

collectorhub strives to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

To be eligible for a return, all of the following conditions must be met:

• The item was purchased directly from collectorhub.
• The return request is submitted within 30 days of the delivery date.
• The product is in its original condition, unused, and includes all original packaging, accessories, and documentation.
• A valid proof of purchase (order number or receipt) is provided.

3. Return Process

3.1. Initiating a Return

Contact our Customer Support team at [email protected] or call +1 (628) 235-1266‑1266 to obtain a Return Authorization Number (RAN). Returns without a RAN will not be accepted.

3.2. Shipping the Item

After receiving the RAN, you must ship the item to the address below within 10 business days. Use a trackable shipping method and retain the tracking number.

Return Address:
collectorhub
3349 Northwest Oak Way
San Francisco, California 94139
United States

3.3. Inspection and Approval

Upon receipt, collectorhub will inspect the returned item. If the item meets the eligibility criteria, we will proceed with the refund. If the item is damaged, used, or missing components, we reserve the right to refuse the return or deduct a restocking fee.

4. Refunds

Refunds will be issued using the original payment method within 14 business days after the return is approved. The refund amount will reflect the purchase price of the returned item, less any applicable shipping or restocking fees.

5. Non‑Refundable Items

The following items are not eligible for return or refund:

• Custom‑made or personalized products.
• Gift cards and digital download codes.
• Items marked as final sale.
• Products returned after the 30‑day period.

6. User Responsibilities

When returning a product, you agree to:

• Provide accurate contact information and a valid proof of purchase.
• Package the item securely to prevent damage during transit.
• Pay any applicable return shipping costs unless the return is due to a defect or error on the part of collectorhub.
• Comply with all applicable customs and import regulations for international returns.

7. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (628) 235-1266‑1266
Address: 3349 Northwest Oak Way, San Francisco, California 94139, United States

8. Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the State of California, United States. collectorhub reserves the right to modify or update this policy at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the revised terms.